What are your hospital’s hours of operation? Our hospital operates 24/7 for emergency services. Regular outpatient services and speciality clinics are available from 8:00 AM to 5:00 PM, Monday through Friday. Please call for specific department hours.

Where is the hospital located? The hospital is at 21 Percival St, Freetown, Sierra Leone. Directions and parking information can be found on our website or by calling our main line.

How do I contact the hospital? You can reach us at our main number:+232 76 517489 or +232 30 053394. For specific departments, please consult the directory on our website.

What should I do in case of a medical emergency? Dial +232 30 053394 immediately for life-threatening emergencies. For non-life-threatening concerns, you can visit our Emergency Department, which is open 24/7.

How long is the average wait time in the Emergency Department? Wait times vary based on the severity of cases. Critical conditions are prioritized. We strive to attend to all patients as quickly as possible.

How do I schedule an appointment? Appointments can be scheduled by calling our central scheduling number at +232 30 053394 or through our online portal at https://uslthc.edu.sl/appointment.

What should I bring to my appointment? Please bring your ID, insurance card, any referral letters, a list of medications you’re currently taking, and any relevant medical records.

Can I request a specific doctor for my appointment? Yes, you can request a specific doctor when scheduling. Availability will depend on the doctor’s schedule.

What insurance plans do you accept? We accept most major insurance plans. Please check with your insurance provider or our billing department for detailed information.

What if I don’t have insurance? Our hospital offers financial assistance programs. Contact our financial services team at [Insert Phone Number] to discuss your options.

How can I pay my bill? Bills can be paid online via our patient portal, by phone, by mail, or in person at the billing office. For questions, contact our billing department.

What should I bring if I’m being admitted to the hospital? Bring personal identification, insurance details, current medications, comfortable clothing, and any necessary medical devices. Avoid bringing valuables.

Can family or friends visit me during my stay? Visiting hours are from 8:00 AM to 8:00 PM. Policies may vary by department, so check with your care team.

Can I access my medical records? Yes, you can request your medical records through our Health Information Management department or via our online patient portal.

Do you offer maternity services? Yes, we have a state-of-the-art maternity ward, including labor and delivery, postpartum care, and neonatal services. Tours are available upon request.

Are there specialized services for seniors? Yes, we offer geriatric care, including specialized clinics and services tailored to the needs of older adults.

Are visitors allowed during the pandemic? Visitor policies may be restricted during a pandemic. Check our website or call ahead for the latest guidelines.

Can I get vaccinated at the hospital? Yes, vaccines are available by appointment. Call +232 76 517489 or +232 30 053394 or visit our website for more details.

What precautions are in place for COVID-19?  We follow strict infection control measures, including mandatory masks, social distancing, and enhanced cleaning protocols.

Is there a pharmacy on-site? Yes, our on-site pharmacy is open from 8:00 AM to 8:00 PM daily.

Do you provide language interpretation services? Yes, we offer interpretation services for multiple languages, including sign language. Please request these services when scheduling.

Are there dining options available for visitors? Yes, we have a cafeteria open daily, as well as vending machines located throughout the hospital.

How do I provide feedback or file a complaint? Feedback and complaints can be submitted via our website, through our patient advocacy office, or by calling +232 30 053394.